webhokiPrivacy Policy

This page describes what data we collect when you use webhoki and how we keep that information protected. We take your privacy seriously. We collect only the information necessary to operate our platform, process your deposits and withdrawals, verify your account, and comply with applicable law. We do not sell your personal data to third parties, and we encrypt all sensitive information during transmission and storage.

When you create a webhoki account, log in from a phone or browser, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, or withdraw your winnings, we collect and process specific data. Our privacy practices are governed by this policy and applicable data-protection law in your jurisdiction. We encourage you to read this policy carefully to understand how we handle your information.

Our commitment is transparency—we explain what we collect, why we collect it, and how we protect it.

What Data We Collect on webhoki

We at webhoki collect the following categories of information when you register and use our platform:

• Registration and identity data: Your full name, date of birth, email address, phone number, and residential address. We require this information to create your account and verify your identity before your first withdrawal.
• Payment and financial data: When you deposit or withdraw, we collect details of your payment method—such as your e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet account), your bank virtual-account number, or your bank identifier (mobile banking, local payment, online payment, e-wallet). We do not store your full banking credentials or e-wallet passwords; instead, we store secure tokens that link your account to your payment method.
• Account activity data: Your game history, stakes, outcomes, account balance, deposit history, withdrawal requests, and login times. This information helps us manage your account, resolve disputes, and detect fraud.
• Device and network data: Your device type (Android phone, iOS phone, desktop browser), IP address, browser type, and approximate location (derived from IP address). We use this data to prevent fraud, detect account compromise, and optimize platform performance.
• Identification documents: If we request identity verification during account review or dispute resolution, we may ask for a photo of your national identification card or passport, a proof-of-address document (such as a utility bill or lease), or a selfie confirming your identity. We store these documents securely and delete them after verification is complete.

We at webhoki encrypt all payment data and never store your full banking credentials or e-wallet secrets on our servers.

How We Use Your Data on webhoki

We use your data for the following purposes:

• Account management: We use your registration data to create and maintain your webhoki account, authenticate your login, and manage your account preferences.
• Payment processing: We use your payment method data to process your deposits through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank virtual accounts, and to process your withdrawals back to your original payment method.
• Verification and compliance: We use your identity data to verify your account during registration and before your first withdrawal. We may request additional documentation if we detect unusual activity patterns—such as rapid deposits and immediate withdrawals—to protect your account and our platform from fraud.
• Dispute resolution: If you dispute a game settlement or account transaction, we review your activity history and game logs to investigate. We use this data to determine the facts of your dispute and provide a fair resolution.
• Fraud detection: We analyze your device data, IP address, login patterns, and transaction history to detect fraudulent or unauthorized account access. If we detect suspicious patterns, we may temporarily restrict your account and request additional verification.
• Legal compliance: We may use your data to comply with applicable law, respond to legal requests from law-enforcement agencies, and prevent money laundering or other illegal activity.

We do not use your personal data for marketing purposes without your explicit consent. We do not share your data with third-party marketers or advertisers.

Third-Party Processors and Data Sharing on webhoki

We work with third-party service providers to operate webhoki. These providers process your data on our behalf and are bound by confidentiality agreements. Our third-party processors include:

• Payment processors: Companies that facilitate deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts. These processors receive your payment method data to process transactions but do not have access to your full account or game history.
• Cloud infrastructure providers: Companies that host our servers and store your data. Our servers may be located outside your jurisdiction but are protected by encryption and access controls.
• Identity verification services: Third-party vendors who assist us in verifying your identity against public records. These vendors receive only the data necessary to confirm your identity and are bound by strict confidentiality agreements.
• Fraud detection services: Providers who help us analyze account patterns to detect fraud and account compromise.

We do not share your data with third parties for purposes outside these categories. We do not sell your personal data. If we are required by law to disclose your data (such as to law-enforcement agencies), we will notify you unless legally prohibited from doing so.

Your Rights and Data Access on webhoki

We at webhoki respect your rights regarding your personal data. Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Request a copy of your data in a portable format.
• Object to certain uses of your data.

To exercise any of these rights, contact our support team with details of your request. We will respond within a reasonable timeframe. Some requests may be subject to exceptions—for example, we may retain your data if required by law or if deletion would interfere with fraud detection or dispute resolution.

Cookies and Tracking on webhoki

Our platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your login session, recognize your device, and analyze how you use webhoki. We use the following types of cookies:

• Session cookies: These expire when you close your browser and allow us to keep you logged in during a single session.
• Preference cookies: These remember your settings and language preferences so we can tailor your experience on future visits.
• Analytics cookies: These help us understand how users navigate webhoki and identify technical issues or areas for improvement.

You can control cookies through your browser settings. If you disable cookies, some features of webhoki may not function properly. We do not use third-party advertising cookies to track you across other websites.

Data Retention and Deletion on webhoki

We retain your personal data for as long as necessary to operate webhoki, process your transactions, and comply with applicable law. After you close your webhoki account, we retain your transaction history and identity data for a minimum period required by law (typically several years for financial and anti-money-laundering compliance). We delete unnecessary data as soon as practicable after that retention period expires.

If you request deletion of your account, we close your account and anonymize your data where possible. However, we retain records necessary for legal compliance, fraud prevention, and dispute resolution.

Security Measures We Undertake on webhoki

We at webhoki implement industry-standard security practices to protect your data from unauthorized access, alteration, or disclosure. Our security measures include:

• Encryption of all data in transit using TLS (Transport Layer Security) protocol.
• Encryption of sensitive data at rest, including payment information and identification documents.
• Access controls limiting employee access to personal data to those with a legitimate business need.
• Regular security audits and penetration testing to identify and remediate vulnerabilities.
• Multi-factor authentication for sensitive account actions, such as withdrawals.
• Monitoring of account activity for signs of compromise or fraud.

While we implement strong security practices, no system is completely secure. We cannot guarantee absolute protection against all cyber threats. If you suspect unauthorized access to your webhoki account, contact our support team immediately.

Jurisdiction and Policy Updates on webhoki

Our services are available only where local law permits. Users are responsible for verifying that access and use of webhoki comply with their own jurisdiction's law. Our privacy practices are subject to applicable data-protection law in your jurisdiction. If your jurisdiction has specific data-protection requirements, we comply with those requirements to the extent applicable.

We may update this privacy policy at any time to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by posting the updated policy on webhoki and updating the effective date. Continued use of webhoki after an update constitutes your acceptance of the updated policy.

If you have questions about our privacy practices or how we handle your data, contact our support team. We respond in English during standard business hours. If you believe we have violated your privacy rights, you may file a complaint with the data-protection authority in your jurisdiction.