webhoki FAQ

No. We at webhoki allow one account per person. If we detect that you have created multiple accounts using the same email, phone number, or payment method, we may suspend or close all your accounts and forfeit any balance on them. This policy protects our platform from fraud and abuse. If you have a legitimate reason to close your current account and open a new one—such as moving to a new jurisdiction or significant account security concerns—contact our support team to discuss options. We will not permit account duplication as a workaround.

Incomplete transactions can occur due to network interruption, payment-method issues, or system timeout. If your deposit does not appear in your webhoki account within a few minutes, check your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account) to see if the charge went through. If the money was deducted from your wallet or bank but did not credit your account, contact our support team with your transaction reference. We will investigate and reissue the funds if the transaction completed on their end but failed to sync with our platform.

Before you use webhoki, read our terms and conditions and legal noticeOur terms cover account eligibility, prohibited activities, market settlement rules, deposit and withdrawal terms, and liability limits. Our legal notice clarifies that we operate only in jurisdictions where local law permits and that users are responsible for verifying their own compliance with local law. Additionally, each game category (football, live dealer, slots, esports) has specific rules and settlement windows. Read the rules for the games you plan to access before placing your first transaction.

Free bets and free spins are promotional offers we occasionally provide to new or existing account holders. Free bets allow you to place a wager on football or esports markets without deducting from your account balance. Free spins credit you a number of slot-game plays at no cost. If you are eligible for a promotion, it will appear in your account dashboard under "Promotions" or "My Offers" after you log in. Promotional funds are subject to terms—read the fine print for wagering requirements, expiration dates, and game restrictions before you use them. Not all users qualify for all promotions, and promotions are subject to change.

If you cannot log in or see unauthorized activity on your account, contact our support team immediately via in-app chat or email. Do not attempt to reset your password repeatedly if you have forgotten it—instead, use the "Forgot password" link on our login page. If your account has been locked due to multiple failed login attempts, we will unlock it after a standard waiting period or upon your request to support. If you believe your account has been compromised, we can reset your password, review recent activity, and help you secure your account. Keep your login credentials private and never share them, even with support staff.

Our support team is available via in-app chat during standard business hours (English-language support available). For email inquiries, use the contact form on our website or within your webhoki account under "Help" or "Support." We respond to emails within one working day during standard business hours. Include your account username, the nature of your inquiry, and any relevant transaction reference numbers so we can assist you more quickly. For urgent payment or account-access issues, in-app chat is faster than email during business hours.

We at webhoki require Know-Your-Customer (KYC) verification before your first withdrawal. You must provide a valid government-issued ID (such as a national ID card or passport) and proof of address (such as a utility bill or bank statement dated within the past three months). Your name, date of birth, and address must match across all documents and your webhoki account registration. Upload clear, readable copies via our secure document-upload system. Verification typically completes within one business day during standard windows. If your documents are rejected, we will notify you of the reason and give you a chance to resubmit. Regional holidays such as Idul Fitri or Imlek may extend processing times.

Yes. We at webhoki accept deposits via mobile banking, local payment, online payment, and e-wallet virtual accounts. When you select a bank as your deposit method on webhoki, we generate a unique virtual-account number for your account. Transfer the amount you wish to deposit from your bank to that virtual account using your bank's mobile app or online banking. The virtual-account number remains active for your account and you can reuse it for multiple deposits. Transfers typically settle within one to two hours on business days. On weekends and regional holidays such as Nyepi, bank processing may take longer. Bank fees may apply depending on your bank's rates. Withdrawals return to your registered bank account via the same bank you used to deposit.

We at webhoki offer live markets on major football competitions including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Our markets include match result (win/draw/loss), over/under goals, both-teams-to-score, correct score, and first/last goalscorer. Live betting is available during matches so you can update your wagers as the game unfolds. Each match has its own settlement window—typically closed within a few minutes after the final whistle. If a match is postponed or abandoned, affected bets are voided and funds returned to your account. Check the match details and market rules before you place a bet.

Our live-dealer tables—blackjack, roulette, baccarat, and Dragon Tiger—stream real-time video from our studios so you can see a live dealer or spinning wheel and place bets through your webhoki account. Each table has minimum and maximum bet limits displayed before you sit down. You place your wager, the dealer spins or deals, and the result settles instantly in your account. Live games operate during fixed hours—check the lobby to see which tables are live. Your connection speed and network stability affect your video quality; we recommend a stable internet connection. All live-dealer outcomes are final once the round closes.

We offer a range of slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has its own rules, payout structure, and bonus features. Before you play a new slot, read its rules and paytable to understand how symbols pay and which actions trigger bonus rounds. Slot outcomes are determined by a certified random-number generator, so each spin is independent. You set your bet size before each spin. Slots can be played anytime on your mobile or desktop browser on webhoki. Payouts are instant.

Yes. We at webhoki offer live and pre-match markets on Mobile Legends, Free Fire, and PUBG Mobile tournaments. Our esports markets include match winner, map winner, first-blood, and handicap betting on major regional and international events. Esports matches often follow a best-of series structure and can be cancelled or postponed like traditional sports—affected bets are voided if a match does not complete. Check the match schedule and rules before placing a wager. Esports settlement can take longer than football due to post-match verification, so allow extra time for results to be confirmed on webhoki.

We at webhoki use industry-standard encryption to protect your login credentials, payment information, and personal data during transmission and storage. We do not store your full banking credentials or e-wallet secrets on our servers. We verify your identity before your first withdrawal to prevent fraud. We monitor all account activity for suspicious patterns and will contact you if we detect unusual access. To keep your account secure, use a strong unique password, do not share your login details, and log out when you finish each session, especially on shared devices. If you suspect unauthorized access, contact our support team immediately.

No. We at webhoki operate only in jurisdictions where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own location. If we detect that your account is accessing webhoki from a prohibited jurisdiction, we reserve the right to suspend or close your account. For details on our jurisdictional scope and your legal responsibilities, please read our legal notice and terms and conditions

If you relocate to a jurisdiction where webhoki services are not available, you must stop using your account immediately and notify our support team. Continuing to access webhoki from a prohibited jurisdiction violates our terms and may result in account suspension, balance forfeiture, and legal consequences for you. We monitor account access patterns and may detect location changes automatically. If you are unsure whether webhoki is available in your new location, contact our support team or review our legal notice before continuing to use the platform.